Returns & Exchanges
At MOVA, we want you to love your home. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Pack Your Items
Carefully place the items in their original packaging, ensuring all components and manuals are included to avoid restocking fees.
Ship It Back
Affix the prepaid shipping label provided in the portal to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing